Thank you for your interest!  I hope this service agreement answers your questions about getting started with professional organizing services with Elle Organizing. Please don't hesitate to contact us for further information.

1. PRIVACY & CONFIDENTIALITY

Given the sensitive nature of the work we do and the high level of trust it requires our clients to place in us, you can be assured of absolute privacy when working with us.  Elle Organizing adheres strictly to a Code of Ethics which emphasizes confidentiality, honesty and integrity.

2. SERVICE AREA & RESTRICTIONS

We primarily serve clients within Edmonton, St. Albert, Sherwood Park, Spruce Grove, & Leduc.  Travel fees outside the service area are quoted at $50 per hour.

We reserve the right to withdraw from an organizing project at any time if the project involves perceived unsafe working conditions, if clients are in breach of their agreement with us (bounced checks, non-payment, etc), or if we cannot render the services requested by client through no fault of our own.In order to complete the project properly, we require that clients secure pets and children from work areas before work begins.

3. HIRING US TO WORK WITH YOU

Scheduling a phone call is the best way for us to start a conversation about your needs and determine if we are a good fit for each other. For inquiries in our regular service area, we will then schedule a 60 minute initial assessment to walk through your home together, free of charge.  We will email you our agreed-upon plan (brief outline) for organizing your home within 48 hours of your in-home complimentary consultation. Once payment for a session or package of sessions is received, we can then book your sessions in the calendar.

4. BILLING RATE

A single session is, at minimum, a 3-hour session with 1 or 2 organizers working hands-on in your home. Single sessions can be booked for more than 3 hours up to 6  hours in one day.

All-Inclusive Package rates: 12hr & 18hr packages must be paid in full in advance. 72hr packages must be paid 50% upfront and 50% halfway through the package. Payments are non-refundable except under terms outlined in this agreement. Sessions must be scheduled in advance. There is no fee for needing to reschedule a session. The session fee also includes any additional time spent shopping for needed supplies, additional time spent designing layouts and organizing solutions, all communication with you by text, phone or email, and arranging appointments with other service providers.

When 2 or more organizers are on site, each organizer uses one hr (or a part of an hour, at lead organizer’s discretion). For example, if 2 organizers are present on site for 1 hour, 2 hrs will be deducted from the package purchased. As discussed with Elle Organizing, your billing rate is outlined in the project proposal.

5. METHODS & TERMS OF PAYMENT

Clients will be invoiced prior to service and payment is due before a session is booked.  We accept payment by cheque or e-transfer.  Cheques should be made payable to “Rozelle Winter".  Charges accrued for any cheque returned for insufficient funds, as well as additional collection and/or legal fees to compensate for overdraft charges and unpaid account balances will be charged to the client.

6. EXPENSES

If applicable, direct expenses of service -- including, but not limited to, extra supplies, copying, delivery charges/shipping fees, parking -- are the client's responsibility. They will be billed to the client at the time of service, if not provided directly by the client.

7. SUPPLIES

Clients are responsible for paying for all agreed-upon supplies (file folders, storage containers, shelving, etc.) necessary for the completion of the project. We will shop and purchase supplies and make arrangements to have supplies delivered to the client's location. We will provide an itemized invoice of products purchased upon each session completion. Payment is due prior to the next scheduled session.

8. CANCELLATIONS

When a client books an appointment with us, that time is reserved exclusively for the client and becomes unavailable for anyone else to use. If, for some reason -- other than a true emergency -- you need to cancel appointments, please give at least 24-hours advance notice so that others may take advantage of the available time. If we need to cancel any session due to illness, we will reschedule your session as soon as possible. 

9. CONTROL & ACCESS TO JOB SITE

Clients acknowledge control of the job site and agree to provide us access to the job site for the term of the work.

10. PERFORMANCE & DELIVERY GUARANTEE

IT IS VERY IMPORTANT THAT WE FOCUS ON YOUR SESSION.  Please make arrangements in advance for handling incoming phone calls, re-directing visitors, pets, childcare etc. so that sessions are not interrupted.

We will not throw anything out without the client's permission. We help the client make decisions, but the final decision is always the client’s. Thus, the client is responsible for any loss or damage resulting from the discarding or destroying of any records or personal effects. The client agrees to make final decisions about disposal of items.

We agree to implement the proposed solutions within a reasonable period of time, as discussed with the client, and for the price agreed upon. We will quick-clean a focus area for organizing purposes, but we are not a housecleaning service. We strive to meet a 100% client satisfaction level!  It is our responsibility to analyze your situation, teach you appropriate new skills and help you make the changes you want. If we fail to meet any realistic expectations, we will schedule a complimentary session (of length to be determined) to make any necessary adjustments.

All claims must be submitted in writing within seven business days of completion of the project. Letters describing in detail what work or parts of the project were not completed or satisfactorily executed should be emailed to: [email protected]

Failure to make a claim within seven business days implies that the client fully accepts the completed work.If, after emailing any issues on which the client has made claims, the client remains dissatisfied, the unused remainder of a package (if any) will be refunded. At no time will a refund be given for work or portions of a package completed to the client's satisfaction.

11. ACTING AS YOUR AGENT

At a client's request, we will act as your agent with other service providers (movers, handyman, etc). Clients must contract directly with such service providers. We take no responsibility - and clients agree to hold me harmless - for the actions or performance of other service providers

12. REASONABLE CARE

We will use reasonable care in the performance of all of our  duties. We will not accept responsibility for any damage to a client's personal property that is not the direct result of our gross negligence. If applicable, the client is responsible for furnishing a list of specific items the client  does not want to have us touch or move.In the fulfillment of our organizing services, clients agree to hold Elle Organizing harmless and give us full discretion in the removal and disposal of papers, files and/or other property belonging to the client. Clients agree to limit aggregate liability to the amount of fees charged.

13. COMPENSATION TERMS

Clients agree to all compensation terms: payment in advance, methods of payment we accept, NSF cheques and costs of collection.

14. INTELLECTUAL PROPERTY RIGHTS

Clients acknowledge our intellectual property rights and agree not to violate them in any way.

15. PHOTOS

Photos will be taken of the project, as this is part of the process. These photos are for internal use for planning, evaluation, and BEFORE & AFTERS for the client.